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How to find and act on unanswered support chats.
Categoría: People DataThe problem. Being sure we deal with any user’s problem: what about unanswered support chats. Our…
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How to get remote teams to share their knowledge.
Recap of my talks at commit-conf and EdunovaTIC19. How could we use peer reviews in an…
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Peer Reviews at Commit Conf
Let’s cut to the chase. If you are here it’s because you are looking for the…
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Peer Reviews en Commit Conf: Slides
Si has llegado aquí es porque probablemente estás buscando la presentación de la charla de peer…
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Bye, information certitude! Hi, Knowledge Fuzziness.
Uncertainty areas are widening as Kruger said. Bye-bye to comfortably lie over certitudes. Bye, information certitude!…
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4 clear rules to give Kudos
Categoría: Leadership4 simple rules to give kudos: be specific, explain the impact, make it personal, state your…
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Some easy directions to implement a Kudos System
Categoría: LeadershipThere are several factors to take into account when building a kudos system. If you fulfill…
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Building Team Culture. A tool: Great Working Environment Poll.
Categoría: LeadershipThe Great Working Environment tool is a team culture building technique allowing team members to define…
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About communication and Coffee
Communication is about persons and about sharing as we become humans by social interaction.
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What’s the Argument from Authority?
Categoría: Trends and DigressionsThe argument from authority is a logical fallacy to validate opinions because they come from someone…
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Palimpsests. Overlapping Knowledge generation and use in fast-paced Organizations.
In fast-paced environments books are not useful. Individuals are collaboratively and continuously creating a Knowledge Palimpsest…
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BetterTouchTool to set up Keyboard Shortcuts (Switch PC->MAC)
Categoría: Trends and DigressionsI’ve programmed function keys using BetterTouchTool, cloned Command shorcuts etc… here’s how.