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Notas sobre Data Adoption en People Analytics
Un dashboard puede ser técnicamente correcto y aun así no generar ningún impacto. Lo importante no…
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Notes on DATA ADOPTION for people analytics projects.
A dashboard can be technically correct and still create no impact. What matters is not delivery,…
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How to calculate support needs per hour/day of the week?
Categoría: People DataThe problem. We need to understand how many support chats we are getting to calculate coverage…
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How to find and act on unanswered support chats.
Categoría: People DataThe problem. Being sure we deal with any user’s problem: what about unanswered support chats. Our…